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social media customer service

Social Media Marketing 101: Why Responding to Social Media Comments is So Important

166 Comments / Content Marketing, Social Media Marketing / By

Today we are going to talk about a cardinal rule in social media marketing that should never be broken: you must respond to all social media comments. This rule applies whether you have a Facebook page with a few hundred followers or a Twitter channel with a few thousand. This is, after all, ā€˜socialā€™ marketing […]

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12 Tips for Providing Awesome Social Media Customer Service

3 Comments / Small Business, Social Media Marketing / By

It is easy to look at social media and see it only as a fun distraction. However, as a small business owner, you should be looking at social media as an incredibly powerful platform for sharing content that amplifies your expertise with others. You may also want to consider using social media as a customer

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